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Our Staff

Customer Care

Dr Tanya ViljoenVeterinary Doctor

The best thing about being the veterinarian at epetstore is the fact that I can reach so many people. I have a passion for educating pet parents and uplifting the lives of as many animals as possible. This opportunity is a unique and limitless platform upon which I can change the world for the better.
I aim to keep pushing myself, in every aspect of my life but my greatest goal is to be the best vet I can be. Life is not about “finding yourself”, it’s about CREATING yourself!
I am owned by 2 fabulous rescue kitties named Jasper and Josh, and am a soon-to-be puppy-parent!

Melanie BassTeam Leader

Craziest situation i’ve ever been in – unfortunately not for work ears haha

The best thing about working for an online store is that - there is a much bigger customer pool, so we are able to reach all customers far and wide, it is not only limited to the customers that are able to walk through the door.

People i’m closest to – my wonderful family, crazy friends and my naughty but loveable pooch.

Our customer service commitment stems from – the love and complete faith we have in our products, as well as our love for people and the understanding that we all want great service.

Yolanda KrugerePETstore Warehouse Co-ordinator

My passion for what I do comes from… My love and interest in animal health and wellbeing.

People I’m closest too… My hubby, children and family and anyone else that comes my way - I LOVE people!

I’m aspiring to… Get a diploma in animal health and to share my knowledge to better the lives of those around me.

Vicki BlomSupport

My passion for what I do comes from my love of animals.

Craziest situation I have been in (on the back of a motorbike on a race track going 250km).

People I am close to inspire me.

Martha MaelaAdmin

People i’m closest too… My Family and the people I surround myself with. They bring out the best in me.

I’m aspiring to… Be the best role model to my children and live my life to the fullest.

Our Staff

Warehousing

Stienie PretoriusProcurement and Stock Control

Craziest situation i’ve ever been in…was when my husband and I struggled to fold up a pop up tent on the beach, and we were not able to do it straight away and all the people on the beach was laughing at us. We laughed so much that we were weak in the knees.

My passion for what I do comes from…my love for animals and seeing humans interacting in a joyful manner with animals.

I’m aspiring to…do the best in everything I do.

Sihle Martin BothaePETstore Warehouse Co-ordinator

People I’m closer too are my folks and friends who are always there for me during a bad times or good times and advise me to strive to be a better person.

The best thing about working for an online store is getting the positive feedback from our customers and getting the information that they products have been delivered safely.

The passion for what I do comes from the love of selling products and getting to know all different types of products we have in our warehouse and having such an awesome bunch of colleagues. To work with that itself is just so amazing.

Thabiso MogolegwaePETstore Warehouse Co-ordinator

Craziest situation i’ve ever been in… When we first started at the warehouse assembling shelves, creating sku &packing new products. Finally when the real work was in process, meaning pick, packing and dispatching order. I got crazy when I picked the wrong item and packed it, I was frustrated that I could not get hold of the courier driver but we managed to sort it out before it gets to the customer.

My passion for what I do comes from… the fact that it allowed us the opportunity to learn new thing and task rotation.

The best thing about working for an online store is… Less communication with customer yet perform miraculously because of Epetstore offer individual: Flexible environment, great career start, perfect workplace, fast and exciting.

People I’m closest too… Epetstore staff and Some of Cube Route staff

I’m aspiring to… To grow with Epetstore & cube route as it grow. Meaning personally and career wise.

Our customer service commitment stems from… It comes from the word EUKANUBA. The desire to be the best and provide quality the first time. The pride and confidence we have in our product that is why Cube Route has 110% guarantee refund if it does not treat your pet well.

Etienne CoetzerOperations Controller

My passion for what I do comes from… a keen interest in operations, controlling of stock and being able to have learned what I have from the company.

People i’m closest too… I am closest to my mom and grandmother. They have taught me so much in my life and have always been there when I needed them.

Our customer service commitment stems from… a diverse and passionate team who truly care for our customers and their pets.

Priscilla FrancesSpecial Projects Co-ordinator

Our customer service commitment stems from… • Being attentive to customer requests likes & dislikes and will demonstrate our abilities through our conduct & conversation. • Acting with integrity & a sense of duty & obligation to our customers & will always being accountable for our actions • Treating our customers as we wish to be treated and ensuring that every interaction is conducted in a pleasant & professional manner • Being resourceful & capable of performing a variety of tasks in order to get the job done, regardless of our job description • Relying on customer feedback as a means to improve the services we provide. • Actively listen to our customers & respond in a clear & concise manner providing accurate information in a manner easy to understand. • Supporting employee creativity and teamwork to promote an open and collaborative work environment that encourages employees to excel in customer service.

My passion for what I do comes from… • A quote by Dr. Martin Luther King Jr: “If a man is called to be a street sweeper, he should sweep streets even as Michelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, here lived a great street sweeper who did his job well.” • Loving what I do and enjoying the people I do it with • Being the best that I can be at what I do • Never being too old to learn new things • Wanting to succeed at what I’m doing • Enjoying & believing in the people I work with.

The best thing about working for an online store … is it brings the following quotes to mind: • “If you are offered a seat on a rocket ship, don’t ask what seat! Just get on.” -Sheryl Sandberg, COO of Facebook • “I stand up on my desk to remind myself that we must constantly look at things in a different way.” -Robin Williams, Actor and Comedian (from Dead Poets Society) • “That which does not kill us makes us stronger.” -Friedrich Nietzsche, Philosopher • “Early to bed, early to rise, work like hell and advertise.” -Ted Turner, Entrepreneur and Businessman • “If you are going through hell, keep going.” -Winston Churchill, British Prime Minister • “Screw it, let’s do it.” -Richard Branson, Founder of Virgin Group

Jo SelamolelaePETstore Warehouse Co-ordinator

I love my job as it is very hands on and my days are kept busy around the warehouse, storeroom or the office.

No day is the same for me! I do deliveries and collections for ePETstore and I am the appointed ‘security’ on all orders that leave our warehouse, a job I take very seriously! I have xxx kids and a wife and a dog called xx

Jerome SibandaePETstore Warehouse Co-ordinator

My passion for what I do comes from my love for animals while I was growing up. I have the pleasure of doing some ePETstore deliveries to customers in our area. If we are able to do a delivery on the same day, we do. Seeing the gratitude and surprise on our customer’s faces makes my day! It’s not only our human customers that are happy, many of the dogs at my regular delivery addresses now recognise the ePETstore packaging and get super-excited to see it!

Marketing & Social Media

Emma SavadierMarketing Co-Ordinator

The best thing about working for an online store is that it’s opened up a whole new world for me. Each day brings with it new, really cool products, new trends and better ways of doing things. It’s a path of constant growth and development.

Our customer service commitment stems from our great love for our pets and wanting to give them the best in life and, in turn, being able to provide only the best pet products to our customers who feel the same.

Erin HeaneyEcommerce Manager

The best thing about working for an online store is the dynamic day to day, the constant growth and the unthinkable innovation. Every day there is change - technological changes, customer experience changes, and changes in the market - we always need to be ahead of this.

My passion for what I do comes from my determination to make a mark in the world. I am hugely passionate about the digital world and want to be at the forefront of innovation.
Our customer service commitment stems from our desire to improve the lives of our customers and their pets. To always be the trusted advisor to every one of our customers.

Andrew FreemantleDesign and Media

My passion for what I do comes from… my parents. They have an amazing work ethic that my brother and i picked up and carried through since our very first job delivering newspapers as kids.

The best thing about working for an online store is… it’s immediate. You can change and implement anything at the drop of a hat that will positively influence the consumer on the other end.

Gina TrotterMarketing & Social Media Co-ordinator

My passion for what I do comes from… my love of animals and their welfare. I am lucky to work for a company that loves animals and their welfare too – it’s a match made in heaven! For the past 9 years I have worked in the pet industry and I wouldn’t have it any other way.

The best thing about working for an online store is… Well it’s the 21st century right? With that comes technology advancements by the bucket load! I LOVE online shopping, and a lot more people are doing it these days. #watchthisspace

I am a mom to 4 fussy feline friends whom I love dearly, they really make me tick and I am constantly learning from them and about them – they are very entertaining! You could call me the crazy cat lady...

Comine Du ToitCopy Writer

My passion for what I do comes from… I have a passion for all things creative, innovative and quirky. I adore animals and thoroughly enjoy spectacular words and glorious adjectives. Naturally my position at ePETstore provides me with an extraordinary platform to use said spectacular words and glorious adjectives to benefit animals, being it caring canines or phenomenal felines. It’s a win-win.

People I’m closest to… Without a doubt, my magnificent family i.e. my majestic grandmother, my incredible parents, my inspirational husband and my always full of energy Sphynx cat. They’re my light in life.

Development

Darren GomersallDeveloper

JACK OF: coding, cheffing, parenting, running, banting and Jedi mind tricks... MASTER OF: none... yet...

Matt VoslooDeveloper

I enjoy trying to create something tangible from an idea, moving it to concept to something useable. Seeing where my skills can benefit others.

Finance & Admin

Marelize van BredaAssistant Financial Manager

My passion for what I do comes from… my husband who inspire me to be the best person that I can be and keep improving oneself.

The best thing about working for an online store is…that I know first-hand about what’s hot and be enthusiastic about what we offer.

People i’m closest too… my family

I’m aspiring to… be happy and content

Bongi MgodoniFinance Admin Assistant

People i’m closest too… My Kids and my Family.

I’m aspiring to… Do my best in every goal i set for myself.

Our customer service commitment stems from… Being the best in the Dog and Cats Brand.

Petro PrinslooCredit Controller

  • Craziest situation i've ever been in... swimming with wild Dolphins one morning in Ballito!
  • My passion for what I do comes from... realizing I will meet new people daily!
  • The best thing about working for an online store is... I know what I am going to tell my besties we have for their four legged children!
  • People i'm closest too... My Son and Husband
  • I'm aspiring to... be the best in every goal I set for myself
  • Our customer service commitment stems from... I am a consumer as well and I want the best service!

Tania MahlanguFinance Admin Assistant

Craziest situation i’ve ever been in… I used to be really scared of dogs in my early stages of childhood. One day I got chased by a dog when coming back from school, I tripped over my schoolbag and fell. In a frightened heartbeat, the dog was next to me licking my face. My love for dogs developed tremendously ever since.

People i’m closest to… My Mother is my Light and my Rock! A light at the end of a tunnel, always leading me to a brighter destination and a rock to hold onto during the storm of my life, Unsinkable and Unmovable.

I’m aspiring to… Promptly assist the customers in any way possible to the best of my ability, for a optimal customer satisfaction. Altruism always boosts my confidence. You know what they say… when you feel good, you do good!