DR Sarah MillerDirector
Our customer service commitment stems from… being a customer myself; knowing what drives me crazy and what I love. I have a very low tolerance for mediocrity; excellence in what we do and delighting pet lovers is a daily aspiration. Working with the outstanding team that is our ePetstore family makes more of this possible every day.
The best thing about working for an online store is…it’s such a new field of business that the learning curve is super steep and really exciting. Our team are passionate and eager to grow and it’s wonderful how we all ooh and ah together with amazement at new insights. Our ages range from 20 years to 60 years within the team and we are all learning together about online retail, so it’s quite a thrilling ride to be on.
My passion for what I do comes from…probably a natural love for pets. I donated my birthday money when I was 5 years old to the Animal Welfare Society - it was a whopping R2.80 . I still have the receipt. My mom and dad were shocked but we came home with a cat so maybe that was the start.
I’m aspiring to have our pet’s at work policy spread to more companies in SA. We can do so much with social media these days that we don’t have to rely on word of mouth, now we can snapshot it and let the pics talk for themselves. It’s something people often mention at interviews as a reason they think we have a good vibe.
Our customer service commitment stems from…employing people with a ‘do what it takes’ attitude. No one is above answering a ringing phone and we certainly won’t do ‘it’s not my job’ at Epetstore.co.za
My passion for what I do comes from…always trying to be a little different, staying ahead, taking some risks.
The best thing about working for an online store is…everything we do is new and exciting.
People i’m closest too… my wife Sue and Sons Alex and Sam, as well as Georgie, Pilot, Calvin and Hobbs, 2 dogs 2 cats.
I’m aspiring to… success in everything I do, whether it Family, Work, Sport or fun times
Dr Tanya ViljoenVeterinary Doctor
The best thing about being the veterinarian at epetstore is the fact that I can reach so many people. I have a passion for educating pet parents and uplifting the lives of as many animals as possible. This opportunity is a unique and limitless platform upon which I can change the world for the better.
I aim to keep pushing myself, in every aspect of my life but my greatest goal is to be the best vet I can be. Life is not about “finding yourself”, it’s about CREATING yourself!
I am owned by 2 fabulous rescue kitties named Jasper and Josh, and am a soon-to-be puppy-parent!
Melanie BassTeam Leader
Craziest situation i’ve ever been in – unfortunately not for work ears haha
The best thing about working for an online store is that - there is a much bigger customer pool, so we are able to reach all customers far and wide, it is not only limited to the customers that are able to walk through the door.
People i’m closest to – my wonderful family, crazy friends and my naughty but loveable pooch.
Our customer service commitment stems from – the love and complete faith we have in our products, as well as our love for people and the understanding that we all want great service.
My passion for what I do comes from… My love and interest in animal health and wellbeing.
People I’m closest too… My hubby, children and family and anyone else that comes my way - I LOVE people!
I’m aspiring to… Get a diploma in animal health and to share my knowledge to better the lives of those around me.
My passion for what I do comes from my love of animals.
Craziest situation I have been in (on the back of a motorbike on a race track going 250km).
People I am close to inspire me.
People i’m closest too… My Family and the people I surround myself with. They bring out the best in me.
I’m aspiring to… Be the best role model to my children and live my life to the fullest.
Etienne CoetzerOperations Controller
My passion for what I do comes from… a keen interest in operations, controlling of stock and being able to have learned what I have from the company.
People i’m closest too… I am closest to my mom and grandmother. They have taught me so much in my life and have always been there when I needed them.
Our customer service commitment stems from… a diverse and passionate team who truly care for our customers and their pets.
Priscilla FrancesSpecial Projects Co-ordinator
Our customer service commitment stems from… • Being attentive to customer requests likes & dislikes and will demonstrate our abilities through our conduct & conversation. • Acting with integrity & a sense of duty & obligation to our customers & will always being accountable for our actions • Treating our customers as we wish to be treated and ensuring that every interaction is conducted in a pleasant & professional manner • Being resourceful & capable of performing a variety of tasks in order to get the job done, regardless of our job description • Relying on customer feedback as a means to improve the services we provide. • Actively listen to our customers & respond in a clear & concise manner providing accurate information in a manner easy to understand. • Supporting employee creativity and teamwork to promote an open and collaborative work environment that encourages employees to excel in customer service.
My passion for what I do comes from… • A quote by Dr. Martin Luther King Jr: “If a man is called to be a street sweeper, he should sweep streets even as Michelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, here lived a great street sweeper who did his job well.” • Loving what I do and enjoying the people I do it with • Being the best that I can be at what I do • Never being too old to learn new things • Wanting to succeed at what I’m doing • Enjoying & believing in the people I work with.
The best thing about working for an online store … is it brings the following quotes to mind: • “If you are offered a seat on a rocket ship, don’t ask what seat! Just get on.” -Sheryl Sandberg, COO of Facebook • “I stand up on my desk to remind myself that we must constantly look at things in a different way.” -Robin Williams, Actor and Comedian (from Dead Poets Society) • “That which does not kill us makes us stronger.” -Friedrich Nietzsche, Philosopher • “Early to bed, early to rise, work like hell and advertise.” -Ted Turner, Entrepreneur and Businessman • “If you are going through hell, keep going.” -Winston Churchill, British Prime Minister • “Screw it, let’s do it.” -Richard Branson, Founder of Virgin Group
Stienie PretoriusProcurement and Stock Control
Craziest situation i’ve ever been in…was when my husband and I struggled to fold up a pop up tent on the beach, and we were not able to do it straight away and all the people on the beach was laughing at us. We laughed so much that we were weak in the knees.
My passion for what I do comes from…my love for animals and seeing humans interacting in a joyful manner with animals.
I’m aspiring to…do the best in everything I do.
Sam TileyePETstore Warehouse Co-ordinator
The best thing about working for an online store is… being able sell goods to consumers without them having to leave the comfort of their own home. Online stores are growing rapidly in this country, and it is definitely the way forward as not only is it extremely convenient but also pretty exciting.
Our customer service commitment stems from… our love for animals. We feel it’s important to keep everyone’s pets happy. In doing this we know that our customer service will be excellent because a happy pet is a happy pet owner and a happy pet owner is a happy customer.
People I’m closest too… I am very close to my family and friends. We all have very good relationships and I am blessed to have them in my life.
Sihle Martin BothaePETstore Warehouse Co-ordinator
People I’m closer too are my folks and friends who are always there for me during a bad times or good times and advise me to strive to be a better person.
The best thing about working for an online store is getting the positive feedback from our customers and getting the information that they products have been delivered safely.
The passion for what I do comes from the love of selling products and getting to know all different types of products we have in our warehouse and having such an awesome bunch of colleagues. To work with that itself is just so amazing.
Thabiso MogolegwaePETstore Warehouse Co-ordinator
Craziest situation i’ve ever been in… When we first started at the warehouse assembling shelves, creating sku &packing new products. Finally when the real work was in process, meaning pick, packing and dispatching order. I got crazy when I picked the wrong item and packed it, I was frustrated that I could not get hold of the courier driver but we managed to sort it out before it gets to the customer.
My passion for what I do comes from… the fact that it allowed us the opportunity to learn new thing and task rotation.
The best thing about working for an online store is… Less communication with customer yet perform miraculously because of Epetstore offer individual: Flexible environment, great career start, perfect workplace, fast and exciting.
People I’m closest too… Epetstore staff and Some of Cube Route staff
I’m aspiring to… To grow with Epetstore & cube route as it grow. Meaning personally and career wise.
Our customer service commitment stems from… It comes from the word EUKANUBA. The desire to be the best and provide quality the first time. The pride and confidence we have in our product that is why Cube Route has 110% guarantee refund if it does not treat your pet well.
Jo SelamolelaePETstore Warehouse Co-ordinator
I love my job as it is very hands on and my days are kept busy around the warehouse, storeroom or the office.
No day is the same for me! I do deliveries and collections for ePETstore and I am the appointed ‘security’ on all orders that leave our warehouse, a job I take very seriously! I have xxx kids and a wife and a dog called xx
Jerome SibandaePETstore Warehouse Co-ordinator
My passion for what I do comes from my love for animals while I was growing up. I have the pleasure of doing some ePETstore deliveries to customers in our area. If we are able to do a delivery on the same day, we do. Seeing the gratitude and surprise on our customer’s faces makes my day! It’s not only our human customers that are happy, many of the dogs at my regular delivery addresses now recognise the ePETstore packaging and get super-excited to see it!
Marketing & Social Media
Emma SavadierMarketing Co-Ordinator
The best thing about working for an online store is that it’s opened up a whole new world for me. Each day brings with it new, really cool products, new trends and better ways of doing things. It’s a path of constant growth and development.
Our customer service commitment stems from our great love for our pets and wanting to give them the best in life and, in turn, being able to provide only the best pet products to our customers who feel the same.
Andrew FreemantleDesign and Media
My passion for what I do comes from… my parents. They have an amazing work ethic that my brother and i picked up and carried through since our very first job delivering newspapers as kids.
The best thing about working for an online store is… it’s immediate. You can change and implement anything at the drop of a hat that will positively influence the consumer on the other end.
Gina TrotterMarketing & Social Media Co-ordinator
My passion for what I do comes from…my love of animals and their welfare. I am lucky to work for a company that loves animals and their welfare too – it’s a match made in heaven! For the past 9 years I have worked in the pet industry and I wouldn’t have it any other way.
The best thing about working for an online store is… Well it’s the 21st century right? With that comes technology advancements by the bucket load! I LOVE online shopping, and a lot more people are doing it these days. #watchthisspace
I am a mom to 4 fussy feline friends whom I love dearly, they really make me tick and I am constantly learning from them and about them – they are very entertaining! You could call me the crazy cat lady...
JACK OF: coding, cheffing, parenting, running, banting and Jedi mind tricks... MASTER OF: none... yet...
I enjoy trying to create something tangible from an idea, moving it to concept to something useable. Seeing where my skills can benefit others.
Finance & Admin
Marelize van BredaAssistant Financial Manager
My passion for what I do comes from… my husband who inspire me to be the best person that I can be and keep improving oneself.
The best thing about working for an online store is…that I know first-hand about what’s hot and be enthusiastic about what we offer.
People i’m closest too… my family
I’m aspiring to… be happy and content
Bongi MgodoniFinance Admin Assistant
People i’m closest too… My Kids and my Family.
I’m aspiring to… Do my best in every goal i set for myself.
Our customer service commitment stems from… Being the best in the Dog and Cats Brand.
Petro PrinslooCredit Controller
- Craziest situation i've ever been in... swimming with wild Dolphins one morning in Ballito!
- My passion for what I do comes from... realizing I will meet new people daily!
- The best thing about working for an online store is... I know what I am going to tell my besties we have for their four legged children!
- People i'm closest too... My Son and Husband
- I'm aspiring to... be the best in every goal I set for myself
- Our customer service commitment stems from... I am a consumer as well and I want the best service!
Mandie van WykAccount Payable Controller
Craziest situation i’ve ever been in…Having an Elephant chase us in Botswana, when we wanted to stop to take a photo of him.
My passion for what I do comes from… My own drive to be successful in everything I do.
The best thing about working for an online store is… Having information first about new exciting products (I’m addicted to Epetstore)
People i’m closest too… My Mother and my Sister.
I’m aspiring to… Be the best mom in the world.
Our customer service commitment stems from… Our great bosses whom always guides us to be even better.
Donovan MurraySales Consultant
Craziest situation i’ve ever been in…Stranded out at Sea on a small boat at night and in rough waters.
People i’m closest too…are my 2 boys Kayden & Jarred
Our customer service commitment stems from…Eukanuba and Iams awesome customer care team that is extremely passionate about the wellbeing of the pets
Liezel DiasSales Consultant
My passion for what I do comes from… The love I have for animals. They have so much love to give away. The way they will curl up on your lap and comfort you just when you need it. They are always happy to see you no matter what happened that day. I think we can really learn some life lessons from them. To always see the good and joy in life.
The best thing about working for an online store is…That is makes it so easy for me to shop for my own four legged friends. It is just click, click and whala! Whether it is food or a warm jersey. I am always up to date with the latest products and news.
People i’m closest too… I would like to think of myself as a devoted Wife, Mother and Friend. I love spending time with my family in nature camping. There is just something about getting out of the city. It recharges my battery.
Marcel de PierresSales Consultant
The best thing about working for an online store is…….Not trying to sound like a teenage girl but the one perk that can’t be overlooked is an employee discount.
People I’m Closest to - I am absolutely a family man with a family that I couldn’t have picked better myself(probably from a police line-up).
My passion for what I do comes from… My love for the crazy little weirdos we call man’s best friend. They have always been there for me and I love to return the favour.
Madrie HardingSales Consultant
My passion for what I do comes from…the love for animals
The best thing about working for an online store is…things like our click 2 feed welfare focus, where staff and public can decide where food donations should go to.
People i’m closest too…my hubby, 2 boys and my 2 four legged, doggy kids.
Marelise van der WaltSales Consultant
Craziest situation i’ve ever been in…I have been airlifted out of Lüderitz Namibia ( airport was opened just for this air evacuation) in a Jet with 2 Dr and 2 Nurses…COOL!
My passion for what I do comes from…I love not been bound to one place and I love seeing my Vet clients and trying to make the lives of Cat and Dog better by giving them exceptional nutrition.
The best thing about working for an online store is…I have the advantage of ordering the COOLEST goodies on my fingertips!
Roxy KellySales Consultant
My passion for what I do comes from my complete love for animals and making sure Pet owners have knowledge about Pet Products and Nutrition so that they can give their furkids the best they deserve.
The best thing about working for an online store is seeing all the cool accessories and trends before they available to anybody else. I am a huge sucker for collars. I change my dogs collars all the time.
People I’m closest too are my Family. There is nothing like Family and my Dacshies are part of my family as well.
Marthie SavidesSales Consultant
The best thing about working for an online store is… having access to the most amazing products for my own pets. From beds to toys, food to joint support. My pets are spoiled rotten.
People i’m closest too…thinks that I may be just a little bit crazy some times. I get so excited when I talk about our company and products.
Our customer service commitment stems from…a passion that lies within each one of us.
Kelly AinslieSales Consultant
Even though I work for epetStore, I’m always excited by the new products being loaded, special offers, tips and ideas – who knew that there could be so many delightful and inventive products out there for those special pets in our lives? I feel privileged to work in a Dog and Cat focused environment and I am inspired daily by all those crazy cat and ditzy dog owners out there. Our team exudes passion and dedication and this is fuelled by the love for what we do.
Mandy AlbertynSales Consultant
My passion for what I do comes from…always wanting to be the best!
The best thing about working for an online store is…that e-commerce is relatively new in South Africa and it is exciting.
Our customer service commitment stems from…every-one in the company being involved. We really care about our customers and their beloved pets.
Layne ProudSales Consultant
My passion in life without a doubt has to be horses. I am a qualified horse riding instructor but have also had the opportunity to work in many different fields of the “horse world”. I have a love for all animals but I believe that having a real connection to a horse is something we are either born with or not – it’s not something that grows on you or gets more or less, it just is! So I cannot truly say where this passion comes from but I know I am blessed.
Family are also very important to me, they are the loved ones that support and inspire us. Working for an online store like Epetstore, where everybody is a team and the importance of this is noted regularly it sure does make you realise how fortunate you are to be part of a “family” like this one!
The greatest part of Epetstore for me is knowing what fantastic products and service we provide to owners of our fur friends. This is not only in my own local community but all over the country. This means we can continue to provide great service and products to all areas enlightening the lives of so many animals.
Claire PickeringSales Consultant
Craziest situation i’ve ever been in… is zip-lining for 250m over a gorge in the Hottentots Mountain range.
People i’m closest too… are my husband, who is also my best friend, and my beautiful daughter…..oh, and my 2 beagles.
I’m aspiring to… be the best mother, wife and person that I can possibly be. To accept that it is okay to fail as long as I have the courage to get up and try again.